105 River Ave, Lakewood, NJ 08701

We are opened Mon-Thurs: 10am – 6:30pm, Fri: 10am – 2pm, Sat: CLOSED, Sun 11am – 5pm

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Frequently Asked Questions

Please read our FAQ before sending us a message.

Your first step would be to make sure that you have a prescription from your physician. Then you can make purchases with us over the phone using your medical insurance to cover part of the expense.

For prescription orders please e-mail info@orthostepinc.com. Your prescription would have to be signed by your physician. After we connect we will direct you to fax your prescription over to 732.905.8862.

Currently we give free shipping on all orders. Take advantage because this offer may end soon.

We accept Visa, Mastercard, and American Express

We ship from UPS. Items are dispatched from the US and will arrive in 5-9 days. We are happy to make the deliver process very smooth for you.

Absolutely. There are multiple complex security standards that we've put in place to make sure that your payment data is safe and worry free.

We process your order and your shipment is underway. If there is any reason to return/exchange an item there are specific instructions included with your item.